General Data Help

Frequently Asked Questions

  • What is CI:Now, and how to do you pronounce that?

    CI:Now ("see now") is a local data intermediary. We turn local data into information communities can use for planning, trending community change over time, and measuring results. Please visit the Who We Are page for more information on CI:Now, and the How We Can Help page to learn more about what we do.

  • Why is there data only for 12 counties? Can I contact CI:Now for information on my county?

    While we do have some statewide data available in CommunityViewer Public Reports and here in the Data Explorer, CI:Now primarily serves Bexar and 11 surrounding counties in south central Texas. Our capacity to help with special requests depends on the level of general funding and staff availability, as well as how short the timeline is to complete the request. Please contact us if you'd like to talk about a special request.

  • I'm looking at an indicator but I don't see any resources attached to it. Am I searching wrong?

    We do our best to maintain the content in Data Explorer, but sometimes we miss things. If you find an indicator with no resource attached, we'd really appreciate your letting us know so we can fix it.

  • You used to have a lot of Weave interactive maps and charts, but now I can't find them. What happened?

    We had to move away from the Weave visualization platform because it relies on software called Flash. Flash no longer works on any Apple device or on Android, so we're switching to a new visualization platform. We'll be launching that in late summer 2016, so please sign up for our periodic newsletter to be notified when the new platform goes live.

  • Why doesn’t CI:Now have the subject/place/variable I’m interested in?

    As a general rule, datasets are acquired by CI:Now for one (or more) of three reasons: (1) CI:Now staff determine that the data are of significant interest to a large proportion of the population of the 12 CI:Now counties; (2) an agency contracts with CI:Now to compile data in a specific subject area such as children or mental health, or in a specific geographic area such as Comal County; and/or (3) a third party collects primary (e.g., survey results) or secondary data (e.g., vital statistics) and “donates” those data to CI:Now to expand the warehouse of information available to the community.

    Primarily because of methodological problems with small sample or population sizes but also because of the importance of preserving confidentiality, data are less likely to be available for small or less populous geographic areas. Similarly, datasets may not be broken down by all variables of interest (e.g., age, census tract).

    CI:Now welcomes data partners and suggestions for additional indicators or datasets. But because of limited human and financial resources, staff must often make the difficult decision not to host an interesting or available dataset.

  • I’ve found the data I’m interested in, but some numbers are blanked out or marked “not available” on the map/table. Why is that?

    Data in certain “cells” (e.g, births in a single zip code or foreclosures rates among 18- to 25-year-old homeowners) may be grayed out on a map or marked “NA” in a table for one of two reasons: (1) either the data weren’t collected at all for that cell; or (2) the data have been “suppressed” because the numbers are too small to give a stable rate or protect confidentiality.

  • Why can’t I interact with the map of the indicator I’m interested in? I can’t change the layers or value ranges.

    First, check to be sure the data truly aren’t available in an interactive map. Some indicators are available in both static (.pdf) and interactive maps to make them as accessible as possible for different kinds of CI:Now users. If the data are available only as a pdf map, the most likely reason is that the data come from an administrative (client) dataset and CI:Now is restricting user-data interaction to maximize the protection of confidentiality.

Last revised 4/2016